How can we
help?
Quick answers about your account, coins, games and safer play. Still stuck? Email [email protected].
How do I create an account?
Go to Join free and enter your first name, last name, email, phone number and date of birth, or choose “Sign up with Google”. You must be 18 or over and in the United Kingdom.
Why does Sign in with Google not appear?
Google sign-in only works on the live website (healerspractice.com). Make sure your browser allows pop-ups and third-party sign-in for this site, then refresh the page.
Why were my coins reset?
Your account is saved on our server and stays until you ask us to close it — just sign in again with your email and password, or with Google. Your coins, packs and pass, though, last for one browser session: closing the tab, clearing site data or pressing Sign out resets them to 100,000.
Can I change my details?
Sign out and join again with the correct details. Because nothing is stored on a server, there is no saved profile to edit.
How do I get more coins?
Open the coin vault from the header or the Coins page and claim a free pack. Byte Refill and Cache Drop can be claimed as often as you like; Core Dump once per session.
Can I buy coins or cash them out?
No. Coins are virtual, free and have no cash value. They cannot be bought, sold, transferred or exchanged for money or prizes.
What do passes do?
Passes are free. Each one adds a one-off coin bonus and a profile badge for your current session.
A game shows a blank screen.
Refresh the page and check your connection. Some games are still being added to the library; if one stays blank, email us with the game name and we will look into it.
Why can I not spin?
You need a free account to start the reels. Join or sign in, then return to the game page.
Are results fair?
Each spin lands on an outcome set before the animation plays. Results are for entertainment only and say nothing about real-money gambling.
How do I take a break?
Close the site and sign out. If you want us to note a break or restriction, send us a message choosing “Take a break” or “Restrict my account”.
Where can I get help with gambling?
Call the National Gambling Helpline free on 0808 8020 133 (24/7), visit GamCare or BeGambleAware, or self-exclude from UK gambling sites with GAMSTOP. If you are struggling to cope, Samaritans are available on 116 123.
What do you store about me?
Your account details and coins stay in your browser tab only. Messages you send us are kept in our inbox for up to 12 months. Full details are in the privacy policy.
How do I delete my data?
Press Sign out to clear your account from the browser. To delete messages you have sent us, email [email protected] from the same address.
Still need
a hand?
Email [email protected] or use the contact form. We aim to reply within two working days, Monday to Friday.
Helpline
0808 8020 133